In the past, the only way we can get to talk to the ministers is through email or meet and greet sessions which leave the politician quite far away from the citizens, prompting many to feel that ministers do not understand how the typical Singaporean lives his life. Whereas now ministers are much easier to reach, and they do not feel far away. They seem more like your colleague with their photos and selfies .
I found it more heartwarming to feel the ministers "closer" to us and with the help of social media, politicians now seem more engaging, answering questions posed by the public at times. Even though they may not be the only ones handling the social media account, it still seems like a really good way for the public to keep in touch with the ministers, being tagged in the photos, etc etc. You even see people posting photos of the ministers and tagging them, and also tagging them in posts that raise concern. Posts like this recent video that went viral
With the ministers now having a greater presence online, they are able to quickly tackle the problem and comment on such posts, instead of relying on conventional means on getting a more formal personal statement read out or posted on websites



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